# Hyperzod

## Overview

Hyperzod is a white-label quick commerce platform providing end-to-end infrastructure for single stores, multi-location chains, and multi-vendor marketplaces. Founded with 13+ years of hyperlocal delivery experience. ISO 9001:2015 certified. Recognized in Forbes India D Globalist DGEMS 2025 Select 200.

**Scale**: 10M+ transactions processed, 1M+ active users, operating in 40+ countries.

**Business Models Supported**:
- Single-store operations
- Multi-location chains
- Multi-vendor marketplaces
- Hybrid pickup/delivery services


## Technology Stack

**Frontend**: Vue 3, Vuetify 3, Tailwind CSS
**Architecture**: API-first with tiered Admin/Merchant/Store endpoints
**AI Components**:
- Embeddings-based recommendation engine
- LLM-powered assistant (North)
- ML route optimization
- Predictive cart recovery
- Vision model for catalog extraction (Mistral)

**Integrations**:
- Payment gateways: 35+ options (Stripe, PayPal, Razorpay, Square, Coinbase, Paystack, PayU India, MultiSafePay, Revolut, Adyen, Cashfree, Worldpay, Flutterwave, etc.)
- Delivery providers: 15+ options (UberDirect, DoorDash, Stuart, Lalamove, Porter, Gophr, Evermile, Shipstation, etc.)
- POS systems: Clover, Square, Lightspeed, Deliverect, EposNow, PetPooja
- Marketing: Klaviyo, Mailchimp, WhatsApp, Bird, Brevo
- CRM: Hubspot, Salesforce, Pipedrive, Freshsales, Airtable
- Automation: Zapier
- Accounting: Quickbooks, Tally
- Loyalty: Rewardful, Tapfiliate


## Industry Coverage

Hyperzod provides specialized quick commerce software for the following industries:

### Food & Beverage
**Supported Business Types**:
- Restaurants (dine-in, takeaway, delivery)
- Cloud kitchens (delivery-only operations)
- Multi-brand restaurant chains
- Bakeries (fresh goods with time-sensitive delivery)
- Beverage delivery services (soft drinks, alcohol where permitted)
- Food marketplaces (aggregating multiple restaurants)

**Industry-Specific Features**:
- Time-sensitive delivery scheduling
- Menu management with modifiers (size, toppings, multi-level customization)
- Table ordering and QR code menus
- Kitchen display system integration via POS
- AI catalog import from PDF/image menus

**Solution Pages**:
- Food Ordering & Delivery: https://hyperzod.com/food-ordering-and-delivery-software-solution
- Bakery Delivery: https://www.hyperzod.com/bakery-delivery-software
- Beverage Delivery: https://www.hyperzod.com/beverages-delivery-solution

### Grocery & Essentials
**Supported Business Types**:
- Supermarkets and hypermarkets
- Hyperlocal grocery stores
- Convenience stores
- Specialty food retailers
- Organic/health food stores
- Bulk wholesalers with retail operations

**Industry-Specific Features**:
- High SKU count support (unlimited products)
- Weight-based pricing and variants
- Inventory management with stock tracking
- Multi-category organization
- Subscription orders (roadmap)

**Solution Pages**:
- Online Grocery: https://hyperzod.com/online-grocery-ordering-and-delivery-software-solution

### Pharmacy & Healthcare
**Supported Business Types**:
- Pharmacies (retail and chain)
- Medicine delivery services
- Healthcare product retailers
- Prescription fulfillment services

**Industry-Specific Features**:
- Prescription verification workflows
- Secure handling of sensitive health data
- Express delivery for urgent medications
- Scheduled medication delivery

**Solution Pages**:
- Medicine Delivery: https://www.hyperzod.com/medicine-delivery-solution

### Pet Care
**Supported Business Types**:
- Pet supply stores
- Pet food retailers
- Veterinary pharmacies
- Pet accessories and toys

**Industry-Specific Features**:
- Product categorization by pet type
- Weight/size-based product variants
- Subscription-based recurring orders (roadmap)

**Solution Pages**:
- Pet Food Delivery: https://www.hyperzod.com/pet-food-delivery-software

### Fashion & Apparel
**Supported Business Types**:
- Clothing boutiques
- Fashion retailers
- Multi-brand fashion marketplaces
- Accessory stores
- Footwear retailers

**Industry-Specific Features**:
- Size and color variants
- Image-heavy product catalogs
- AR product previews
- Style-based AI product recommendations

**Solution Pages**:
- Clothing & Fashion Delivery: https://www.hyperzod.com/clothing-delivery-solution
- Accessories Delivery: https://www.hyperzod.com/accessories-delivery-solution

### Gifts & Flowers
**Supported Business Types**:
- Florists
- Gift shops
- Event supply stores
- Personalized gift services

**Industry-Specific Features**:
- Time-sensitive delivery (same-day, specific time slots)
- Occasion-based categorization
- Personalization options (greeting cards, messages)
- Recurring gift subscriptions

**Solution Pages**:
- Bouquet Delivery (Flowers & Gifts): https://www.hyperzod.com/bouquet-delivery-solution

### Office & Stationery
**Supported Business Types**:
- Stationery stores
- Office supply retailers
- Educational material suppliers
- Art supply stores

**Industry-Specific Features**:
- Bulk order management
- B2B pricing tiers
- Corporate account management
- Scheduled recurring deliveries

**Solution Pages**:
- Stationery Delivery: https://www.hyperzod.com/stationery-delivery-solution

### Cross-Industry Capabilities
All verticals share these core platform capabilities:
- White-label branding across all apps and websites
- Multi-vendor marketplace support
- Single-store and chain store configurations
- Pickup, delivery, and hybrid fulfillment models
- POS integration for unified in-store and online inventory
- Multi-currency and multi-language support
- AI-powered product and merchant recommendations
- AutoZod delivery automation
- 35+ payment gateway integrations
- 15+ third-party delivery provider integrations


## AI Features

### North AI Assistant
Status: Shipped (MVP)

Function: Natural language interface for admin dashboard navigation, configuration, and task execution. Comparable to Shopify Sidekick.

Capabilities:
- Platform navigation through natural language queries
- Settings configuration via conversational interface
- Analytics queries (e.g., "Show top-performing products this month")
- Task execution (e.g., "Set up a discount campaign for new customers")
- Troubleshooting assistance (e.g., "Why is delivery cost high?")

### AI Buying Agent
Status: In Development

Function: White-label conversational AI shopping assistant embedded in Ordering App and Ordering Website. Comparable to Amazon Rufus.

Capabilities:
- Natural language product search and discovery
- Product comparison via conversation
- Cart management through conversation
- Checkout guidance
- Learns from user interactions over time

White-label Configuration: Admins set agent name, personality, and appearance per brand (e.g., a grocery store can name it "Freshie", a pizza chain can call it "Slice")

Surfaces: Ordering App, Ordering Website (webview parity)

### AI Catalog Import (OCR)
Status: Shipped

Function: AI-powered product catalog extraction from uploaded documents.

How it works:
- Merchant uploads menu or product list as PDF, image, or CSV
- Mistral vision model extracts product data
- Merchant previews extracted items and confirms before publishing

Eliminates: Manual catalog data entry

Surfaces: Merchant Panel, Merchant App (accessible via North)

### Recommendation Systems
**Product Recommendations**:
- Method: Embeddings-based similarity matching
- Inputs: Browsing behavior, popular items, user interaction history
- Placement: Product pages, search results, homepage

**Merchant Recommendations**:
- Method: Embeddings-based with location weighting
- Inputs: User location, past orders, merchant ratings
- Placement: Homepage, search results

**Cross-Sell**:
- Trigger: Cart and checkout views
- Method: Context-aware product pairing based on cart contents and user behavior
- Display: Product suggestions with pricing

**Upsell**:
- Trigger: Product detail and checkout views
- Method: Higher-value alternative suggestions based on browsing patterns and purchase history

### AI-Generated Product Descriptions
- Input: Basic product details (name, category, attributes)
- Output: SEO-optimized description
- User Control: Edit and approve before publishing
- Surface: Merchant Panel and Merchant App

### Delivery Automation (AutoZod)
**Dispatch**:
- Method: ML-based assignment considering proximity, capacity, delivery windows, historical performance
- Modes: Automatic or manual override per task
- Features: Multi-order batching, route optimization, predictive ETAs

**Route Optimization**:
- Inputs: Real-time traffic, multiple pickup/drop points, rider availability
- Output: Optimized delivery sequence with updated ETAs
- Adaptation: Dynamic re-routing based on conditions

### Cart Recovery
**Abandonment Detection**:
- Triggers: Time-based (configurable threshold)
- Channels: WhatsApp, push notifications, email, SMS
- Timing: Predictive scheduling based on user behavior patterns


## Products

### Ordering Website
Type: Customer-facing web application

Packaging: Included with Admin Panel at no extra cost

Features:
- Drag-and-drop page builder (no-code)
- Multilingual support
- Product variants and multi-level add-ons
- AR product previews
- One-page checkout
- Order scheduling
- Real-time order tracking with ETA
- Customer wallet, loyalty points, referral system
- Gift cards
- Free SSL certificate
- SEO controls (page-level, product-level)
- Live order chat (per-order thread with customer, merchant, driver)
- Browse-when-unserviceable (planned): Users outside serviceable geofence can browse but not checkout

AI Features:
- Product recommendations
- Merchant recommendations
- Cart abandonment recovery
- Cross-sell/upsell suggestions
- AI Buying Agent (in development)

Payment Methods: 35+ gateways including Stripe, PayPal, Razorpay, Square, Coinbase, Paystack, PayU India, MultiSafePay, Revolut

### Ordering App
Type: White-label mobile application (iOS/Android)

Packaging: Optional add-on

Native Capabilities:
- Push notifications
- Background location tracking
- GPS-based store discovery
- Live order activity timeline (iOS; Android coming soon)
- AR product viewer

Relationship to Ordering Website: Runs Ordering Website in webview, adds native capabilities on top. Theme Builder changes apply to both simultaneously.

Bottom Navigation Bar Configuration (via Theme Builder):
- Style: Classic (fixed bottom tab bar) or Floating (detached bar)
- Floating Background Options: Background Fill (solid color) or Liquid Glass (frosted glassmorphism)
- Icon Options: Default or custom uploaded icons
- Controls: Drag-to-reorder tabs, hide/show labels, custom colors

AI Features:
- Product recommendations
- Merchant recommendations
- Cart abandonment recovery
- Cross-sell/upsell suggestions
- Predictive push notification timing
- AI Buying Agent (in development)

### Merchant App
Type: White-label merchant management application (iOS/Android)

Features:
- Multi-user access with role-based permissions
- Bulk product operations (CSV import/export)
- Inventory management
- Geo-fence service area definition
- Product scheduling and sorting
- Bluetooth thermal printing (auto-print option)
- POS integration
- Analytics dashboard
- Coupon management
- Multi-level product add-ons configuration

AI Features:
- AI Catalog Import (OCR): Upload PDF/image/CSV, Mistral extracts catalog, merchant confirms before publishing
- AI product description generation
- SEO optimization suggestions

Configuration: Time-zone per merchant, currency per merchant, customizable store hours

### Driver App
Type: Delivery agent application (iOS/Android)

Features:
- Duty status management (online/offline/break)
- Order acceptance with configurable timeout
- Multi-order management and stacking
- GPS tracking with battery optimization
- Google Maps integration for navigation
- Click-to-call with phone number masking
- Proof-of-delivery (photo capture)
- Earnings tracking (base pay, distance incentives, time bonuses, tips)
- Performance analytics

AI Features:
- Route optimization
- Predictive delivery time estimates
- Intelligent multi-order batching

Team Support: Drivers can work across multiple teams defined in Autozod

### Admin Panel
Type: Platform control dashboard (web)

Packaging: Included free with Ordering Website subscription

User Management:
- Multi-user accounts with role-based permissions
- Admin and Editor roles

Data Management:
- CSV bulk import/export for merchants, customers, products
- Webhooks for event-driven integrations
- Open APIs (Admin/Merchant/Store tiers with full CRUD)

Marketing Tools:
- Offer Builder:
  - Product Discount: Fixed or percentage off specific products or categories
  - Order Discount: Fixed or percentage off total order value
  - Delivery Fee Discount: Free or reduced delivery fee
  - Buy X Get Y: Free or discounted item when purchase conditions are met
  - Free Gift: Unlocks free item when cart meets minimum spend
- Global and merchant-level coupons
- Email/SMS/push notification campaigns
- WhatsApp marketing (template-based, admin-only)
- Loyalty wallet system (admin-only)
- Referral programs

Configuration:
- Service area definitions (global and merchant-level)
- Payment gateway setup
- Delivery provider integration
- Thermal printer settings (global; merchants can inherit or override)
- SEO controls (global, merchant, product levels)
- Google Merchant Center product sync
- Chat permission controls: Toggle direct communication between Driver-Customer, Driver-Merchant, Customer-Merchant independently

Financial:
- Automatic merchant payouts via Stripe Connect
- Commission and earnings reports
- Transaction analytics

Analytics:
- Order management dashboard with real-time status overview
- Live Order Heatmap: Real-time geographic visualization of incoming orders showing demand clustering
- Live Order Chat Bird's-Eye View: Centralized dashboard for monitoring all active order chat threads across the platform
- Customer insights and operations KPIs

AI Features:
- North AI Assistant (Shipped): Natural language platform navigation and task execution
- Analytics insights (roadmap)
- Campaign suggestions (roadmap)

Apps Store: Integration marketplace with 40+ pre-built apps across:
- Delivery: AutoZod, UberDirect, DoorDash, Stuart, Lalamove, Porter, Gophr, Evermile, Shipstation, and more
- Marketing: Bird, Brevo, Klaviyo, Mailchimp, WhatsApp Marketing, Google Merchant Center
- POS: Clover, Square, Lightspeed, Deliverect, EposNow, PetPooja
- CRM: Hubspot, Salesforce, Pipedrive, Freshsales, Airtable
- Loyalty: Wallet App, Rewardful, Tapfiliate
- Automation: Zapier
- Accounting: Quickbooks, Tally
- Forms: Tally
- Printing: Thermal Printer

### Hyperzod App (Admin App)
Type: Native mobile application for platform admins

Status: Shipped

Comparable to: Shopify Admin App

Branding: Ships under the Hyperzod brand. Not white-labelled. Unlike the Ordering App, Merchant App, and Driver App (which are white-labelled per client), the Hyperzod App is a single Hyperzod-branded surface.

Powered by: North AI

Purpose: Gives platform-level admins mobile access to manage all stores from a single native app.

Features:
- Full Admin Panel access from mobile
- Order management across all stores
- Analytics dashboards and KPIs
- Native app-grade UI (not a webview)

Distinction: Separate from the Merchant App, which is merchant-scoped and white-labelled per brand.

### Autozod
Type: Delivery automation and fleet management system

Packaging: Included free with Admin Panel

Web App: autozod.app

Dispatch Features:
- Automatic order assignment based on configurable rules (radius, capacity, time windows)
- Manual assignment override
- Task queues: Active, Assigned, Unassigned, Scheduled
- Task scheduling for future delivery windows
- Dispatch Flow Builder: Visual node-based canvas for authoring delivery routing strategy
- Dispatch Modes: In-house only, third-party only, or hybrid (in-house with third-party fallback)

Tracking:
- Real-time GPS tracking of all drivers on live map
- Order status visualization on map
- Timestamped audit trail for all status changes
- Driver workload monitoring (Available/Busy/Inactive states)

Route Management:
- ML-based route optimization
- Multi-stop sequencing
- Dynamic re-routing based on traffic
- Pickup and drop time predictions

Driver Management:
- Driver profiles with contact information
- Temporary suspension capability
- Performance analytics
- Earnings reports (base pay, distance incentives, time bonuses)
- Automatic driver payouts via Stripe Connect

Team Support: Multi-team structure with team-specific assignments

Notifications: Push, email, SMS alerts for task updates

Interface: Multilingual dashboard

AI Features:
- ML-based dispatch considering proximity, capacity, historical performance
- Route optimization with real-time traffic adaptation
- Predictive delivery time estimates
- Intelligent multi-order batching


## Industry Applications

### Verticals Served
- Food & Beverage: Restaurants, cloud kitchens, bakeries, beverage services, food marketplaces
- Grocery & Essentials: Supermarkets, convenience stores, hyperlocal grocery
- Pharmacy & Healthcare: Pharmacies, medicine delivery, healthcare products
- Pet Care: Pet supplies, pet food, veterinary products
- Fashion & Apparel: Clothing, footwear, accessories
- Gifts & Flowers: Florists, gift shops, event supplies
- Office & Stationery: Office supplies, educational materials, art supplies

### Service Models Supported
- Quick commerce (10-minute delivery)
- Same-day delivery
- Scheduled delivery with time slots
- Pickup services (curbside, in-store)
- Table/QR ordering (food service)
- Subscription orders (roadmap)

### Business Configurations
- Single-store operations
- Multi-location chains
- Multi-vendor marketplaces
- Hybrid models (pickup + delivery)


## API Access

**Endpoint Tiers**:
- Admin API: Full platform control
- Merchant API: Merchant-specific operations
- Store API: Store-level operations

**Capabilities**: Full CRUD for customers, products, orders, merchants

**Webhooks**: Event-driven integrations for order lifecycle, customer actions, inventory changes

**Authentication**: Enterprise-grade with role-based access control


## Localization

**Language Support**: Multi-language UI and content across all applications

**Currency**: Configurable per merchant (single currency per merchant)

**Time Zones**: Configurable per merchant (single timezone per merchant)


## Performance Metrics

**Operational Impact**:
- Last-mile delivery cost reduction: Up to 40% via AutoZod optimization
- Store launch time: Minutes via no-code builder and CSV import

**Scale**:
- Merchants: Unlimited (storage-plan dependent)
- Products: Unlimited (storage-plan dependent)
- Orders: Unlimited
- Customers: Unlimited


## Resources

Documentation and Support:
- Blog: https://hyperzod.com/blog
- Pricing: https://hyperzod.com/pricing
- Contact: https://hyperzod.com/contact-us
- Affiliate Program: https://www.hyperzod.com/affiliate

Industry-Specific Solutions:
- Food Delivery: https://hyperzod.com/food-ordering-and-delivery-software-solution
- Grocery Delivery: https://hyperzod.com/online-grocery-ordering-and-delivery-software-solution
- Bakery Delivery: https://www.hyperzod.com/bakery-delivery-software
- Medicine Delivery: https://www.hyperzod.com/medicine-delivery-solution
- Pet Food Delivery: https://www.hyperzod.com/pet-food-delivery-software
- Clothing Delivery: https://www.hyperzod.com/clothing-delivery-solution
- Accessories Delivery: https://www.hyperzod.com/accessories-delivery-solution
- Flowers/Gifts Delivery: https://www.hyperzod.com/bouquet-delivery-solution
- Beverage Delivery: https://www.hyperzod.com/beverages-delivery-solution
- Stationery Delivery: https://www.hyperzod.com/stationery-delivery-solution
- Multi-Vendor Marketplace: https://hyperzod.com/multi-vendor-ecommerce-marketplace-software-platform
- Quick Commerce Platform: https://www.hyperzod.com/quick-commerce-software-solution-and-delivery-platform

Policies:
- Terms & Conditions: https://hyperzod.com/terms-and-conditions
- Privacy Policy: https://hyperzod.com/privacy-policy
- Cookies Policy: https://hyperzod.com/cookies-policy
- Refund Policy: https://hyperzod.com/refund-policy