Categories
Uncategorized

Effectively choose the right software for online restaurant delivery business

“If your business is not on the internet, then your business will be out of business.”
- Bill Gates

The restaurant industry over the last decade or so has witnessed a major change in the way its processes are carried out. It is a constantly evolving playing field. Business practices that used to be prevalent at one point in time are becoming phased out at a pace quicker than ever, in favour of faster and more efficient ways of operation.

So, what has led to such a transformation? What resulted in the shifting of offline practices to online ones?

Indeed, it is the rising pace of competition and the industries becoming more and more internet-dependent and technology savvy. Had there been no internet services penetration and such a high mobile and laptop adoption rate among global consumers, the competition across industries would have been way less than it is today.

But, as a matter of fact, the times have changed drastically. The world business is getting majorly dominated by internet services and the disruptive technologies that come up every day. There is absolutely no denying the fact that technology and business are getting inextricably interwoven with each other.

So, behaving as futuristic businesses do, would you not want yourself to be included in the list of those businesses who, owing to their disruptive technological methods and practices and their rapid adoption, give their industry-leading businesses a serious run for their money?

Businesses having a keen eye for technological details, ought not to forget that-

Once a new technology rolls over, if you are not part of the steamroller, you are part of the road.

Thus, going with the flow and catching up with the technological standards that the restaurant industry is racing towards, it becomes binding on us businesses to partake equally in it, so that the industry continues to flourish and the likes of us businesses, get to make profits out of it.

As is technology-business interweaving, so is the technology-software link. If businesses adopt a particular technology, that they must be dealing with software too becomes obvious.

But only a few businesses know that their software capabilities may be a reason either for their roaring success or a hapless failure.

When you are dealing with software, you are not just dealing with the merits that come along with it. Instead, you are dealing with a set of challenges too.

And an IT-enabled restaurant business pretty well knows that the challenges may come in lot many ways viz software incapability, untimely bottlenecks or lags during operations, etc.

The more efficient and easier to operate the software is, the minimal is the ill-timed hindrances and thus lesser are its challenges.

So, all the budding restaurant businesses in need of reliable and robust software, must first know what is online food delivery/ restaurant delivery software and what functions is it supposed to perform?

Online food delivery software: Knowing the score

Food delivery software or an online restaurant delivery software can be defined as a tool or a set of programs or procedures associated with the operation of a computer system that enables food delivery businesses, such as restaurants, cafes, etc. streamline their order delivery mechanism.

Functions of a food/ hyperlocal delivery software-

  • It automates food delivery processes viz a viz receiving customer orders, processing order payments and assigning orders to respective delivery personnel.
  • It enables businesses to showcase their food menu online.
  • It also helps in receiving orders from business websites and mobile applications.
  • The software moreover, records and analyzes all order delivery data for processing and reporting.

Note- Before choosing software for your business, it should be remembered that a good hyperlocal delivery software offers valuable functional and operational insights to help online restaurant delivery companies make informed business decisions.

Moreover, rushing into buying a hyperlocal restaurant delivery software or an application for your business would do more damage than good.

It is important to stay careful and ensure that the food delivery software you intend to buy is capable enough to provide your business few of the following sets of benefits and features.

  • Increased customer reach: A good software allows businesses in the food industry to accept online orders via business websites and mobile applications. This empowers customers to order more food online from various restaurants or food joints of their liking.
  • Customer-friendly: A good restaurant delivery software offers great flexibility to the customers. With easy access to the online available food menu and the freedom to customize their meals, it offers something to customers to be glad about and feels important. This results in customers accessing the website even more.
  • Offers great flexibility to businesses: A futuristic software allows heedful businesses to change or update food menu items and prices at their whim. Not just this, but it also enables them to add images of delectable food items or other relevant business-boosting add-ons on the website.
  • Easy online ordering: A good food delivery software always provides a simplified application/ website experience to its users. The whole process right from arranging the food menu items on the website to getting it delivered to customers’ doorsteps is so smooth and well organized that ordering online becomes an experience to be savoured.
  • Easy track of the delivery: A performing restaurant delivery software is so comprehensively developed that tracking your orders is as easy as one-two-three.
  • Optimized route management: Often, good software will find out the shortest route available for food delivery thereby providing your business with more time for other things, while doing a timely delivery for the customers. An efficient software also considers real-time road traffic situations and also re-routes drivers suggesting the quickest way to reach the customers.
  • Integration: The restaurant delivery software you wish to buy must integrate well with the existing business applications. The better the integration, the more managed are the customer orders and inventory, etc.
  • Mobile application: If you are able to get a mobile application for your business, the software company may offer you a menu that is optimized for mobiles, manages orders and provides delivery order updates in real-time, live location tracking of the delivery person, etc.
  • Support services: The nature of support services your software provider gives help you get started with the software and deal with associated technicalities that come along with it. Further, it helps resolve any technical issues or lags your business may face later during operations.
  • Free from system error: An efficient and robust software will be less prone to system errors and software crashes.
  • Multiple payment options: It should offer the facility of paying through multiple payment gateways to help ease making transactions.

Learning about the trends and statistics behind the phenomenal rise in food delivery services

Small facts lead to great knowing and knowing is all a futuristic business would want

The pandemic of covid has constituted one of the major reasons as to why people have chosen to go for online deliveries, lately. And it has been learnt that strategically-agile restaurants have quickly picked up on this trend. According to software advice, the search for food delivery software has increased 179% on their website between the months of February and March 2020. The pandemic has already pushed the food delivery industry a few years into the future, as the number of consumers ordering online food grew by a whopping extent during covid times. One of the leading grocery delivery service companies, Instacart, asserted that it obtained its first monthly profit in April 2020, netting $ 10 million, and its CEO said that it had passed its year 2022 goals. Instacart added 300,000 more ‘shoppers’, riders responsible for picking up and delivery groceries, in the first half of 2020. At the end of 2019, it employed less than 100,000 people. It hired around 350,000 people more in 2020, with $35 billion in grocery sales.

Sources: Statista

So, the reading on the wall is clear. The food delivery/ restaurant delivery industry is witnessing a similar surge in online orders through applications and software.

And guess what is the reason for them preferring to order food online so often? Convenience, of course.

Having a restaurant meal delivered at your home is above everything else, convenient. In fact, convenience is actually one of the nine secondary human needs that they acquire during their lifetime.

“Scientists back up the fact that ‘convenience,’ amongst all, is the most convenient factor influencing food industry statistics.”

In fact, the principal of Technomic- prominent research and consulting firm, and a leader in food service consumer tracking has this to say about consumers’ level of seeking convenience-

“It’s a lot of people who do not want to go out to a restaurant for the occasion. We hear from drivers how often people answer the door in their pyjamas”.

Another report on digital food ordering statistics conducted by UBS goes on to state that-

“Online ordering has started to become the norm, thanks to the convenience, accuracy and ability to integrate payments. At scale, ubiquitous on-demand and subscription delivery of prepared food could potentially spell the end of cooking at home.”

So, how braced up is your business with the right software so as to provide that requisite convenience customers have habitually started to look for?

Or to put it across directly,

How do you plan to conveniently feed and satisfy a growing ‘generation C’ population?

Note- Generation C consumers are ‘digital natives’ who have integrated technology and allied aspects into their everyday lives so much so that they turn to the internet instinctively and extensively to do any number of things.

The below provided data and statistics gives us a deeper insight into online food ordering trends and restaurant delivery statistics. In one of the articles on growing trends of online food delivery published in January 2022, it was reported that

Since 2014, digital ordering and delivery has grown 300% faster than dine-in traffic

In the similar article, increasing number of figures were reported on

  • How frequently do people order food for delivery?
    1. 60% of U.S consumers order delivery or take out once a week
    2. 86% of consumers are using delivery services at least once per month
    3. 51% use delivery services to purchase meals from casual dining restaurants”
  • How much are people willing to pay for food delivery?
    1. 34% of consumers spend at least $50 per order when ordering food online. On average a person spends around $16-30 in a full-service restaurant.
    2. 20% of consumers say they spend more on off-premise orders compared to a regular dine-in experience.

The future of online food delivery business

With what is obvious from the above-mentioned data and statistics, is the fact that online restaurant delivery business is galloping at a pace much rapid than ever. A study reveals that-

31% of restaurateurs said they planned to keep investing in online food delivery, suggesting the fact they think that the demand for this restaurant delivery will stick around even after the covid pandemic.

Whereas,

Another data revealed that online food delivery will translate roughly to 40% of a restaurant’s total sales, by the end of the year 2025.

The data in the tables and bar graphs below is a thing to watch out for. What it predicts for the upcoming years is something that strategically watchful businesses will be in dire need of.

Sources: Research & Markets. IMARC Group

YEAR PROJECTED FOOD DELIVERY REVENUE IN US
2021
$28 billion
2022
$30 billion
2023
$33 billion
2024
$37 billion
2025
$42 billion

Global projected food delivery app value

Sources: CB Insights, Research & Markets

YEAR GLOBAL FOOD DELIVERY PROJECTED VALUE
2020
$100 billion
2021
$120 billion
2022
$140 billion
2023
$165 billion
2024
$200 billion
2025
$230 billion
2026
$265 billion
2027
$300 billion

Such data in highly characteristic of a galloping food market. And if statistics are anything to go by, the global food delivery app market and the associated delivery services are going to take the world away by storm. In fact, these statistics reveal a powerful truth- the food delivery trends are here to stay.

So, given the fact that the momentum of online food delivery services is shifting at an unprecedented pace-

Would you want your restaurant delivery business or online food business to move along with the flow of the storm or risk going against it?

There is a lot at stake if you stick with the latter case. As for the former case, read on to get the right software for your food business.

Making the most of this growing trend: Getting your food business software ready

Statistics and numbers are no good unless you have good people to analyze and then interpret their meaning and importance

As the number of people using the internet to order food grows, consumers worldwide continue to adapt to such changes thereby contributing to increased statistics. This makes way for the fact that online restaurants and food joints must brace up and reinvent newer ways of finding a place in this growing online marketplace, one of which is building a robust and efficient digital presence.

To enable this, companies have to have software that does all the hard work for them. Our software is one such product that is trustworthy, sturdy & strong in form and constitution and highly efficient because it has been made with due diligence, care and foresight.

So, will you not want software that gives your business a set-up which is sophisticated and beneficial?
Would you not want economical software that offers your business convenience, reliability, and hassle-free doorstep delivery solutions?

Or would you think twice about buying software that is evolving with the pace of changing consumer needs?

I would rather say you log in to our website once, go to the ‘contact us section and schedule a demo with one of our experts and see for yourself what hyperzod can do for your business.

We literally mean a business that satisfies hyperlocal needs. If you are game for it, we will help you score.

Categories
Uncategorized

How to Start a Hyperlocal Delivery Marketplace

“Companies that invest more in digital transformation actually outperform their peers over time. These companies are more prepared for disruption, better able to monetize new digital channels, and better able to build a bigger user base. What’s more, this phenomenon exists regardless of industry.”

- Geoff Cubitt

Have you ever spared a thought over the term ‘hyperlocal’ business? Or have you ever really wondered what it means? If not yet, hurry thinking about it, because the concept of a hyperlocal delivery marketplace is a thing that is here to stay.

On the other hand, if you have thought of going online previously, but have somehow time and again, or for some casual reasons refrained from putting that idea into practice, this blog is for you.

In fact, this blog in particular may interest all those foresightful concerns, who desperately want to make their business go online over a hyperlocal delivery marketplace but yet they are missing one of the most fundamental elements to do it. Voila! A hyperlocal delivery software or application for all hyperlocal needs.

Only those who will risk going too far can possibly find out how far one can go.

What if I ask you to think about an aspect of online shopping/buying on Amazon or Myntra which pleases you the most?

It is perhaps the fact that you don’t have to care about the individual brands in there. Right? You can, by virtue of your free consumer discretion, select the product or merchandise of your choice based on the reviews, ratings, price, etc. provided therein.

A hyperlocal delivery marketplace similarly is an online multi-vendor marketplace that serves a local-within-local market too closely, or in an area that is considered to be small or too localized so much so that it successfully meets the needs of specific customers.

A hyperlocal business is essentially the one which is ‘something less than local.’ In other words, it is a small geographical area or a locality with a really specific demography. A striking feature of a hyperlocal delivery business model is that the entire supply chain is located pretty close to the seller as well as the buyer.

The following diagram reveals the simplicity of a hyperlocal delivery business and gives evidence as to how it can be so quick and efficient.

Growing hyperlocal delivery business: Exploring the ‘bandwagon effect’

Since businesses cater to specialized geographical areas, a good hyperlocal delivery system facilitates extremely swift delivery of goods from the point of origin to the point of destination within a much shorter duration of time. This is one of the most striking merits of an efficient hyperlocal delivery system. The need for such a delivery system was felt worldwide when the covid pandemic hit us all and packed us back in our homes.

Though the idea of a hyperlocal marketplace already existed, its prevalence just grew manifolds during the pandemic. Few of the many reasons for its profound growth are- Hyperlocal Delivery Marketplace

  • Contact less delivery
  • Zero contact and effortless buying and payment options
  • Growing demand of essentials/commodities to be delivered swiftly at the customers’ doorsteps
  • Saves time and makes buying hassle free
  • Wide array of products to choose from
  • Offers great dynamism to the consumers
  • Less shipping and transportation costs
  • An effective platform for vendors to get noticed

Given the inherent prompt delivery nature of a hyperlocal business, these have become one of the most sought after go-to options for consumers worldwide.

The industry statistics are indeed overwhelming and leave a lot for prudent businesses to further explore the e-commerce hyperlocal industry and start making gains for themselves before it gets too late and the competition gets really intensified.

The following report on the growth of hyperlocal services market is a thing to be keenly observed and promptly taken note of.

On the basis of type, it has been segmented into food ordering, grocery ordering, home utility service, logistic service providers, and others. On the basis of nature, it is classified into goods delivery and utility services.

Region-wise, the market was analyzed across North America (United States, Canada and Mexico), Europe (Germany, Russia, France, the UK, Italy, and Spain among others), Asia Pacific region (India, China, Japan, Australia, South Korea, and rest of Asia Pacific), and LAMEA (The Latin America, Middle East and Africa).

According to hyperlocal services market analysis, on the basis of type, as can be seen in the above depiction, the home utility service segment accounted for the maximum share in the global market in 2019, and is expected to continue throughout the hyperlocal services market forecast period.

Similarly on the basis of nature, as can be seen in the bar chart below, the goods delivery segment viz a viz food items, grocery, medicine and furniture, etc. was valued at around $608 billion in the year 2019 and is expected to grow up to a banging $2048.8 billion by the year 2027, with a compound annual growth rate (CAGR) of 20.7%. Hyperlocal Delivery Marketplace

So, as a capable yet curious business wanting to go hyperlocal, wouldn’t you think as to what has led to the whopping rise of such figures in the hyperlocal delivery business?

Such overtly transformed consumer choices and behaviour are majorly attributed to their hectic schedules, innovation in the services & instant solutions, improved mobile technologies, advances in connectivity, and increased urbanized population.

And, having known the reasons for it, would you think twice to join hands with an industry leading hyperlocal delivery partner? Business practicality says, you ‘would not’; and business foresight perhaps says, you ‘should not.’

Drawing heed from the above statistics and understanding the phenomenal growth that exists there, have you ever wondered as to how many businesses actually take the plunge of making way for themselves into such a marketplace?

Are you one among the futuristic businesses that want to get competitive by offering hyperlocal delivery solutions?

Has your business ever tried tying up with any of the leading hyperlocal delivery partners to run its operations?

If the industry experts’ opinions, feedback and statistics are anything to go by, there could be no better time for a business to go hyperlocal.

So, have you as yet geared yourself up to start a hyperlocal delivery marketplace business so as to provide a complete delivery solution or not?

Or do you still find yourself into the league of those apparently shy and impractical business houses who are always in a bit of shilly-shally when it comes to making bold business decisions?

Know that, launching a business is essentially an adventure in problem solving, and given the growing digitalization, would your business not like to embark upon a journey that is adventurous yet economically yielding?

If you ask me about my business thought of at least one half of a decade, if not a complete one, I would assert- “It is launching your business on a hyperlocal delivery platform and getting globally recognized.” The growing global e-commerce sales are a witness to the fact how the online cum hyperlocal delivery systems are growing abound and are one of the major contributors to e-commerce industry revenues.

Realizing that Covid-19 has seriously dented the world economy and the time to arrive can still be challenging, the e-commerce industry has yet, numerous reasons to be glad, one of which is the “hyperlocal delivery system” that has satisfied needs and wants of the customers globally and still continues to do so.

The emergence of hyperlocal delivery business models around the globe has revolutionized traditional business patterns at a progressive rate in the last few years. In the present time, the word ‘hyperlocal’ is the hottest buzzword in the on-demand e-commerce delivery industry. The customers, retailers, entrepreneurs, and the world economy – all of them have plethora of solid reasons to embrace and welcome the hyperlocal on-demand delivery model with open arms.

To capitalize on this transformation, far sighted businesses are teaming up with consummate software developing and user-friendly application providing businesses that have a flawless hyperlocal delivery system.

In the years to arrive, the quality of the software/application would distinguish the successful delivery businesses from their unsuccessful counterparts in this industry. To survive and thrive therein, a good business will require a robust admin panel, a versatile merchant application, an efficient customer tracking application, and a powerful delivery driver application. Beyond this, it should be backed by a comprehensive delivery management solution system.

Going hyperlocal: Acting too locally, but serving globally

As long as you are going to be thinking anyway, think big.

Before you embark upon a hyperlocal journey, there are a few peculiar characteristics of a hyperlocal business that must be borne in mind. These characteristics help your business gain mileage in the industry and enables you to become more futuristic and competitive than ever.

Since a hyperlocal delivery business software tends the coming together of three major parties- the merchant, the customer and the driver, following few characteristics as depicted via the diagram can be kept a note of prior to launching your business on a hyperlocal platform.

  • The merchant application can offer you the following features so as to put you in a more commanding position than ever. The more versatile the merchant application is, the greater is the business command. These features are-
    • Easy and hassle-free order management
    • Easy and smooth order dispatch
    • Detailed purchase/order statistics
    • Detailed sales reports
    • Order notifications to keep you updated
    • Multiple account support
    • Menu customization at your discretion, and
    • Store availability controls
  • The customer application, if it is good and a thoroughly worked out one, can provide an experience to the user which is inexplicable. The more feature packed an application is, the better and more enriching is the customer experience. Some of these features are-
    • Live order tracking- So as to keep the customers updated with the whereabouts of their orders
    • Radius-based search- So as to get more subtle and closer details
    • Seamless experience- So to provide the customer with a great experience and hence make them happy
    • Smart product discovery- Helps to discover your product
    • Order scheduling– In the event of you remaining busy, this feature helps you pre book your orders for tomorrow or for any other day within a week
    • Push notification- To keep you posted
    • Safety and security- To promote transactions and dealings which are safe and secure
    • Accepts multiple modes of online payments- So that making payments do not become a big deal.
  • The driver application lends great ease of use and smooth order deliveries free from unnecessary rough and tumble to the concerned drivers. Following features if loaded on the driver application can bring great gains for the business from the drivers’ perspective.
    • Quick map navigation- For seamlessly accessing the locations
    • Live order updates- To know the ordering history-changing every minute
    • Detailed driver profile- So to make the drivers feel identified and more empowered.
    • Monitor the earnings- To keep a record of how much you have gained
    • Quick access buttons- So to avoid deliveries from getting delayed
    • Order statistics- Provides a complete record of the orders
    • Wallet- So that a proper account is maintained
    • Help and support- So to eliminate all problems and grievances

Given the growing global acceptance and craze of hyperlocal delivery platforms, it is time for businesses to make hay while the sun is shining.

If a business takes heed of the above discussed aspects, it can move, without much surprise, from sub-locally segmented domestic markets to global markets in a short span of time and dominate the globally present hyperlocal delivery marketplace.

Things to take care of before launching your business on a hyperlocal platform

Prior to launching your business in a hyperlocal marketplace, following are few of the must-haves that you should keep in mind.

  • Deciding upon what to sell: ‘What to sell’ is perhaps one of the most primary questions that you can ask yourself before going for a business launch. Unless your business figures out on the specialty of products and merchandise that it needs to make available, all the business exercises would be futile.
  • Deciding on your target market: A target market, if figured out rightly and reached out effectively, can be the most predominating thing for a business, specially if it is an online one. A thorough and a well-classified market research can help you find out the right clusters of a target market to be catered to.
  • Partnering with the right software company: Partnerships produce great synergistic effects. If done rightly, a robust software or a recognized application provider can bring substantial gains for a business.

Getting launched: Will your hyperlocal delivery software help you hit a home run?

Once you are done with ensuring and recognizing your products and merchandise and the target market, you ought to go ahead with making that right choice and moving a step closer to buying a robust product delivery software that can do all the work for you. By scheduling a meeting or getting a free trial of that hyperlocal delivery software your business wishes to buy, you can easily make out whether it is capable of providing those readymade delivery solutions to your business or not.

Once you find it fitting your businesses’ bill, the world is all yours to step forward into, and though it is not wishful thinking, but you can start getting dressed up to attend the success party that would inevitably be a banging one.

But while you dress up, try not to lose focus and keep working hard on the right set of business plans and strategies to serve the changing hyperlocal needs. As these needs evolve, so should you.

And, do not forget that a business’s success depends on its backbone, and not on its wishbone. Hyperlocal Delivery Marketplace

Categories
Uncategorized

Benefits of an online ordering and delivery software

“Everything is online. And you can be everything.”

The Internet is a great equalizer. It sanctions a level playing field for all the business concerns. Not limiting itself to any particular area of business operation, a sensible concern, without exceptions should strive to go online, for what ‘goes online, goes miles’ in today’s world. online ordering and delivery software

Practically, online buying is geographically widespread and its world has become pretty big. The pressing need for an on-demand ordering and delivery software is on the high. Or in other words, it can be said that the on-demand delivery culture has gained immense pace, lately. Customers, by and large, are not just expecting but exploring ordering and delivery options that fit their fast-paced lifestyle.

Therefore, for businesses to meet these needs and expectations, it becomes imperative to go online.

“While offline businesses just walk, Online ones walk all over.”

Online ordering is a common practice in the twenty-first century and it is gaining immense pace with each passing day. The practice of online ordering continues to touch the rural sections of the population to a measurable extent, let alone the urban areas which have been impacted on a large scale.

There is no denying the fact that more people than ever from diverse backgrounds across the globe are shopping online. From ordering fast food items like Pizza or Thai cuisine to pet food items like dog food, etc., and from clothes to stationery to high-end tech products, there isn’t much you cannot buy via the internet in today’s technology-intensive age.

Ever wondered, what has made online buying so frequent and placing orders so common among global consumers?

An increasing number of firms resorting to software adoption for their business purposes can be viewed as one of the many reasons that have resulted in this phenomenal transition of buying/purchasing habits. Since human needs continually evolve, and as and by, the global consumer continues to spend on smartphones and the internet, the online shopping trend, as statistics suggest, would continue to grow.

Online buying statistics: Sensing the phenomenal shopping trend

Making business gains becomes a lot easier if you analyze data by studying consumer buying patterns and associated statistics. Online ordering/shopping is steadily on the rise and so is the business need to familiarize yourself with such data. The statistics to follow are indeed interesting and reflect the humongous growth in the e-commerce industry and the probability of how big it can be in the future.

Online shopping is galloping at an unprecedented pace, so much so that the global online shopping market size nearly hit 4 trillion in 2020. And in the United States of America (USA) alone, is expected to have 300 million shoppers by the year 2023.

It is 91% of the current American population. Unimaginable. No?

The USA is no exception to the growing online ordering/shopping trend. There are more countries on the list. According to Invesp, the countries with the leading average e-commerce revenue per shopper are

Country Average revenue per online shopper
United States
$1,804
United Kingdom
$1,629
Sweden
$1,446
France
$1,228
Germany
$1,064
Japan
$968
Spain
$849
China
$626
Russia
$396
Brazil
$350

How monumental is the world of online shopping?

Keeping e-commerce figures in close sight, year 2021 saw interesting times. The annual retail e-commerce sales crossed $4.9 trillion worldwide. Furthermore, eMarketer predicts that it will grow to over $5.5 trillion by the end of year 2022. That’s more than the GDP of Germany (approximately $4.2 trillion in 2021) and Japan (approximately $5.1 trillion in 2021)
Technology, in the form of computers, tablets, smartphones and other hardware, requires the necessary formats and software without which it would be of no use for a business. As a matter of fact, investing in a superior quality of hyperlocal delivery software/pick-up and delivery software/on-demand ordering software is one of the best ways to improve operations.

So, sensing the revolution there is, and understanding the whopping figures and acknowledging the fact that buying habits are rapidly getting transformed from traditional physical buying to online buying/ordering/shopping, would you as a business not want to make use of this opportune time by picking up on an on-demand ordering software that lends great ease of use to the customers?

Would you think twice about buying software that is attractive enough to lure customers?

Would you not want to lay your hands on software that allows hassle-free ordering and smooth delivery services?

Or would you not want your business to go hyperlocal via software that continues to deliver seamlessly and instantly?

“Software is the magic thing whose importance only goes up over time”.
– Bill Gates

Courtesy of flawless delivery services and easy customer reach of businesses, everything else has become secondary. Convenience has certainly become the most important and sought-after thing. And when convenience takes precedence over prices in the consumer mindset, it is time for businesses to come forward and make economic gains. Into that thing, boom goes the dynamite.

So, being a business, have you ever thought of providing convenience to your customers?

Or are you the one following the chunk of businesses fighting it out just for finding ways to reduce prices or some other futile business exercise?

Have you ever thought of an effective way to provide convenience to customers?

Do you know that good software can bring great convenience not just for businesses but for customers, too?

Being a business, can you boast of software that is customer-friendly?

Or are you wondering if the use of online ordering and delivery software can seriously pave way for your business?

To make your business run smoothly, a consummate software is truly a game changer in this era of internet. As is the pace of technological adoption, so is the business craze and inclination towards getting appeared on the internet via a software that provides an enriching experience to its users. It is unparalleled if your business can provide convenience to your users, while simultaneously providing them prompt and instant delivery solutions. online ordering and delivery software

Increased automation is compelling businesses, whether large or micro, to rest their businesses progress on such software of technological mettle. This surely means going online.

So, be it ordering a food item or any other deliverable good, viz a viz grocery, bakery products, pet food, bouquets, accessory items, clothing, beverages or medicines, corporates of today are meaning strict business when they go online via the use of a software. The software functionality in turn provides great ease in its operation, namely in things like manufacturing, selling, communicating and in expanding consumer reach and improving engagement with them.

Following few aspects of hyperlocal delivery software must be touched upon by futuristic businesses in order to stay upfront in the world of online ordering and delivering, thereby generating increased sales and revenues for the firm.

Is product delivery software robust enough to do all the hard work for you?

Is your software capable of catering to hyperlocal needs and choices?

Is it reliable?

To what extent is it impeccable?

Is it customer-friendly?

Does it provide ease of use?

What integrity does it have in the online business market?

Is your online ordering and delivery software capable of providing business solutions and driving revenues?

Does your software provide real-time visibility regardless of where from customers choose to shop?

Does your software offer the privilege of delighting your customers by accelerating the speed of delivery?

What unique selling proposition (USP) does the software have so as to provide your business that differentiation?

Besides others, these few questions in this dominating age of technology are gravely thought over by a business which intends to incorporate the role of software into its systemic chain of business activities.

Owning consummate software is highly characteristic of prudent and futuristic businesses. And you can be the one. Such software not only promises economic gains for a firm but it also elevates the level at which a business operates.

It increases trust and reliability among the clients and their respective customer groups. More so, state-of-the-art delivery management software improves delivery efficiency to a considerable extent and also results in increased productivity.

Having said this, it must be borne in the conscious minds of wise businesses that the ‘function of a good software is to make the complex appear to be simple.’ The simpler the use of a software, the greater is its acceptance. It enriches the user experience and opens seamless possibilities for a business.

A good software, like wine, takes time.

A perceptive software company, doesn’t bother to spend that time and resources to come up with a software that has the potential to transform the business world.

‘Ours is one such company that can boast of its software being robust, productive, smart, efficient and customer-friendly.’

Likewise, a good business must not fail or falter in finding that right software for itself because a good and robust software is “nothing short of a weapon in the businesses’ armory” that helps it gain a competitive edge over its rival businesses.

So, how armed is your business with the right software and associated artillery?

Before discussing the benefits, let us see the characteristics of a good software so as to arm our business with the required qualities of a software, and not fall prey to those that are either fundamentally weak or technologically inept.

  • Reliability: It is the ability of a software to provide desired functionality under a given set of conditions.
  • Functionality: It defines the degree of performance of the software against its intended purpose.
  • Usability: Considered to be one of the most important aspects, it refers to the degree of ease of use a software brings for its user
  • Efficiency: It refers to the ability of the software to use system resources in the most effective and efficient manner
  • Robustness: It denotes the degree to which the software can continue to function without any lags or difficulties, despite it being provided with invalid data
  • Integrity: It is the extent to which an access to the software or data by unauthorized persons can be prevented or controlled
  • Maintainability: It refers to how easily a software can be maintained. Or in other words, it is the ease with which the required modifications can be made in a software system to extend its functionality, improve its performance or correct any errors or lags
  • Portability: It denotes the ability of a software to function properly and without any hassles on different hardware and software platforms, without making much changes in it.

Ensuring that your hyperlocal order and delivery software just about meets all the above-mentioned properties, it is time to focus on the possible benefits it can bring for your business. online ordering and delivery software

Online ordering and delivery software: Decrypting the benefits

  • Reduced costs: A good software saves money in the long run and proves economical. It cut costs on an unnecessary wage of an employee by automatically entering each order into the system, instead of it being done manually.
  • Free from human errors: Increased use of a good software in organizations significantly reduces chances of human error. The more automated the processes are and the more software-enabled a business is, greater is its chance of being free from human faults and errors.
  • Saves time and effort: A good software by virtue of its inherent efficient nature saves a lot of time and business effort by easing up the process of business operations.
  • Owns responsibility: A great delivery management software duly takes care of all the business work and behaves responsibly. In such an event, business and its employees can focus on other important aspects of their work.
  • Increased customer engagement and communication: By choosing a great software for your business, you are well able to keep the customers in the communication loop. A good business software is really quick in engaging with its customers. It helps businesses in providing their customers with instant notifications about their order and delivery. Moreover, businesses, through this software, receive a prompt and direct feedback which enables customers to feel happy and heard. In a nutshell, such a software provides accessible avenues for communication.
  • Easy tracking: A profound benefit of a good hyperlocal delivery software is it arms you with the capability to obtain real-time information on your drivers’ exact location. Once integrated into the software, the advanced GPS tracker allows access to each worker’s location which further helps in detecting any possible issues and problems. Not just this, a consummate software let customers track the delivery persons and also get accurate waiting time for their deliveries.
  • Optimized routes for delivery: A great delivery management software helps ascertain the most efficient routes, i.e., finding routes to destination that will consume less time to deliver. By incorporating precisely accurate algorithms, a good software ensures that your product delivery is done in the least amount of time. A software effectively gets so succinctly right by checking on the driver availability for a particular order, determining the location proximity and ascertaining the delivery traffic conditions.
  • Increased customer satisfaction: A specialized delivery management software gives customers hassle free ordering and delivery and seamless checkout options thereby providing an enriching experience to them. The better the user experience, greater is the customer satisfaction. This customer satisfaction leads to customer retention for businesses.
  • Greater outreach: The boundaries of a good hyperlocal delivery/delivery management software are limitless. Its online presence and business efficiency know no bounds. It attracts a substantial number of customers globally, which further increases the outreach of businesses.
  • Customer relationship management (CRM): A good company, owning a great delivery software, doesn’t merely deliver products. It establishes a good customer connect by successfully satisfying their needs and preferences instantly. Businesses through this software, get acquainted of their consumers’ buying habits/purchasing styles as it supplies them with insightful data, reporting and analytics. This further helps in strengthening relationship with customers.

Drawing immediate heed from the above listed points and given statistics what is your business still waiting for? If you still haven’t acted upon or incorporated this software, you are missing out upon the yielding journey that futuristic businesses embark upon.

Make your business well-equipped with a modern pick-up and delivery management software, so that you gain automatic yet valuable foresights and a comprehensive overview of your business through predictive analytics and real-time reporting.

There would come no other opportune time than this. As the competition is intensifying and the markets are rapidly evolving, the need for such an ordering and delivery software is beyond doubt on the rise. And with each passing day, it is becoming dearer.

So, do you vow to get rid of redundant or banal business processes and make your operations as effective, smooth and as reliable as possible? Or is your business the one which is going to lose out on an otherwise significant market gain?

Categories
Uncategorized

Starting an Online Food Ordering and Delivery Business: Benefits and Challenges

Consumers around the world are realising the value of time and therefore their patience level is going down, especially, when it comes to things that could be automated with the available technology. It’s now becoming increasingly important for businesses to go online. In order to thrive in the modern economy, the choice between going online or not is becoming less of a choice by every passing day. Businesses that are equipped to go online, therefore, have higher chances to thrive

1. Leveraging Technology

It is worth mentioning that businesses that leverage the latest technologies methods and practices, do so across the board, without reserving any hierarchical and procedural exceptions. And that is where their strength and success lie. One such business is Amazon which impressively uses technology to invoke needs in their clients, communicate the merits of merchandise and deliver seamlessly, something to which the entire world community is a witness.

Ever wondered, that of the many reasons, which one particularly keeps certain businesses alive and thriving, but others failing and grieving? Yes, the technology and the use of it; AI-inspired processes, virtual chatbots, social media websites, SEOs, etc. As they say- “Tough times don’t last but tough businesses certainly do”, businesses of today must learn the tricks of the trade to stay afloat aboard the technological boat that can sway our businesses, anywhere.

1.1. Technology Evolves Businesses

It goes without saying that technology has certainly driven the evolution of businesses in the entire world. Continuously adapting to such evolutionary standards and effectively adopting new technologies is essential for businesses of all sizes and nature, especially the food industry which has witnessed a blitzkrieg competition in recent years.

With everything considered, the central idea for businesses is to find ways to continually evolve. “Even if you are on the right track, you will get run over if you just sit over there”, opined Will Rogers. So how do we save ourselves from getting run over? Or how do we continually evolve as a business? Of course, with technology and its aspects at the fulcrum, a right approach, subtle business tactics and a proper and well-executed plan, we can help our businesses sail through smoothly.

2. Food Business & Technology: Joined at hip

Starting a business in a market space that is technologically demanding is hard, but the benefits outweigh the challenges convincingly. It’s guaranteed to provide higher visibility, better engagement, opportunities for better branding, among other things. All these factors lead to higher conversions which could not have been achieved in a traditional brick and mortar business.

Farsighted businesses adopt the incorporation of automation into their processes early on. That is an example of a good strategy. On the other hand, myopic businesses discard such steps as unnecessary.

Following are a few compelling reasons as to why businesses in general, and food businesses in particular, should emply the usage of software automation and go online:
  1. Streamlined Business Processes: It simplifies recurring business activities by allowing machines and software to do the heavy lifting for you. Since food businesses demand tackling higher engagement with customers, it requires an increased degree of automation.
  2. Cost-effective: Outsourcing redundant business activities to automation and upgraded IT processes reduces the need to have too much labour, minimizes paperwork expenses, overhauling and maintenance costs.
  3. Increased Efficiency: Automated processes owing to their inherent sequential nature, streamline a lot of activities, thereby, enhancing the workflow and making it more efficient. Was there no automation, food businesses would not have been able to become so swift in their online food deliveries and other related processes.
  4. Fewer Errors: The introduction of technology and automation into the business process largely minimizes the chances of making errors, thereby making your business become more accurate.
  5. Increased Visibility: Going online increases the visibility of the business. It certainly makes your presence count by yielding good economic returns.
  6. Competitive Edge: By going online, you are saved from the threat of getting overshadowed by rival businesses, which otherwise could have been done easily

3. Is your business really leveraging the available technology proved to give exponential growth?

Groundbreaking changes and innovations in technology have increased the stakes not just for solidly established businesses but for start-ups too.

So, is your food business one of the groups which can utilize technology to its advantage?

Or if not, does it have the requisite technology to be the market leader?

Or is your business capable enough to make a fortune by making the right use of technology?

Technology, if used rightly by businesses leads to obvious progress. Businesses incorporating technology must learn about the use of the following aspects and the merits they bring along with themselves to foster a business’s capabilities.

  • Better Communication: The use of technology creates new ways to communicate. The more the number of ways to communicate, the easier and greater is the reach of businesses.
  • Efficiency Tools: Technology provides better customer relationship management (CRM) tools to businesses.
  • Artificial Intelligence: The availability of artificial intelligence (AI) chatbots that businesses can always use for their benefit.
  • Better Marketing Opportunities: Technology has made it easier for businesses to showcase their presence and business skills across different social media forums, pages, etc.

It’s no secret that the online presence of businesses guarantees more impressions and increased engagement and conversions. But is their mere presence enough? As customers grow increasingly impatient towards their order delivery time, the need of the hour is to make your business prompt and swift. This raises the question, “Can implementing a hyperlocal product delivery process help in reducing the order waiting time for customers?”

4. Automation is the future: Acting hyperlocal, reaching global

In fact, if you take a note of how businesses have lately gone online and are selling their products, you shall find a major percentage of them have increased their use of technology, at multiple levels, in their operations resulting in increased levels of automation. Gartner, inc., a financial analyst company, asserted that Chinese businesses that illustrated the most resilience during the pandemic were the ones that partnered with highly reputed digital providers and incorporated automation into their business plans.

5. Brick and Mortar Businesses are Going Online

The so-called brick and mortar businesses too, are going online in order to stay competitively upfront. Imagine a company that merely sells through physical stores instead of selling online. Or still better, just think of a scenario where the pandemic has dented your business sales and affected your future prospects badly. What do you do then? You cannot operate physically. You are incapable to undertake technology as a means to spur your business growth. You feel restricted, to say the least. In such circumstances, familiarizing your business with technology and getting automated is certainly the key aspect.

But the question is how to go about doing it? The following suggestive aspects can be touched upon.

  • Leverage the Internet: Increased use of technology and invoking more internet-enabled services.
  • Automated Responses: Using chatbots to generate prompt responses to clients.
  • User-friendliness: Make your business website look aesthetically pleasing and easy to interact with for increased user engagement.
  • Social Media Marketing: Using social media marketing effectively for a greater reach.

Besides these, there are numerous ways of employing technology in your food business.

5.1. Is Incorporating Technology into your Food Business Hard?

For companies on the offensive, certainly not. A hyperlocal food delivery system can surely make you more technology-enabled and increasingly responsive to customer queries and grievances if any.

Specifically writing, food business ideas never go out of vogue as people have a biological craving to eat several times a day. Starting a business that is centred around various delectable food delicacies can be an economically rewarding experience. Online food businesses that are immersed knee-deep into technology have clearly become a fad. Be it business finances, generating merchandise sales, operational flow through, technology has a considerable role to play everywhere. So, why not go online, turn digital, adopt automated processes, act hyperlocal, get “foodtechhed” and reserve your share of pie when you can? The statistics to follow will surely push thoughtful businesses towards going online.

5.2. Growing smartphone penetration statistics: Is it time now to make your business go online?

‘It’s always about timing. If it’s too soon, no one understands. If it’s too late, everyone’s forgotten.

The world has witnessed an exponential rise in the number of smartphones being bought by customers across the globe. The global market has moved from landline phones in-a-few- homes of a town to having mobile phones with almost every member-of-a-home in the last decade or so. A report on smartphone penetration published in December 2021 cites that the global smartphone penetration rate is estimated to have reached over 78 per cent in 2020. Data in the same report reveals that in North America and Europe, the smartphone adoption rate stands at about 82 per cent and 72 per cent respectively. These statistics are one compelling reason as to why businesses should go online. Human observations and data reveal that a significant number of food bookings via online platform through the use of mobile phones has been on the rise ever since the increasing penetration of mobile phones around the globe. For far sighted businesses, this data can serve as a strong basis and catalyst to get going.

Moreover, the average screen time (the time a person spends while seeing or using his mobile phone) has also been on the rise ever since. The greater the smartphone penetration and ease of internet access, the greater is the likelihood to remain glued to your mobile screens.
Furthermore, such has been the pace of technology and mobile adoption around the globe that as per a study, it was reported that an average American spends over 3 hours 13 minutes looking at mobile screens each day. Additionally, they spend roughly 4 hours on their computer screens

Britishers too are not far behind, showing an average of around 6 hours 25 minutes consolidated screen time each day, with mobile screen time nearing around 2 hours 44 minutes. The study found the Philippines to be having the highest mobile screen time nearing around 6 hours each day. Brazilians reported an average mobile screen time of over 5 hours. These facts cum statistics push thinking-to-be-businesses to think of becoming ought-to-be- businesses.

The fact that there is a growing use of the internet and mobile phones and more online presence of consumers worldwide, the time is just opportune to get the ball rolling. If you still spend too much time thinking about starting your online food business, you’ll probably never get it done.

5.3. Going online with your food start up: No more wishing. It is time to make things happen

The use of technology in the food business has become quite mundane. Businesses incapable of effectively using it can be everything, but successful. Given the galloping pace of competition and technological adoptions in the food industry lately, it would be akin to turning a blind eye to our own business prospects if, without embracing technology we continue to engage ourselves in it.

This era of automation and technological amalgamation requires sincere efforts on the part of food businesses. Given the food industry’s growth trends which have chosen technology and automation as their business pivot, the revenues can be big and returns, exceptional. And it is not a big deal if ‘technology-adoption trends by food businesses’ are anything to go by. As per a report published in the year 2020, online on-demand food delivery services are projected to grow by $44.23 billion during the years 2020-2024 in some APAC countries, Europe, North America and South America. The report further mentions the advantage the online food delivery service businesses command owing to their level of market penetration and huge scale of operations.

Moreover, the seamless opportunities that are present in online food business, the challenges that lie ahead and the upcoming trends which may be exploited by prudent and smart business have also been discussed. All this necessitates that the opportunities are plethora in the market for online food businesses, just that the right kind of business initiative, a comprehensive plan keeping in view the products and markets, and its feasible execution can work wonders for established businesses and even for start-ups

What if I say, using technology in your food business can be economically yielding and technically nurturing and as easy as rolling off a log?
The right use of technology has brought a lot of economic and operational respite for businesses ever since. A food business, like any other business, must check upon the following three parameters which ought to be there prior to starting or while defining a business.

  • Customer group:- The target market or those sets of customers who are going to buy your product/service.
  • Customer function:- This answers- What need of that target market does your product/service satisfy?
  • Alternative technology:- The technology or the way through which the needs and wants of the target market will be met.

It is noteworthy that technology serves as a strong basis for a businesses’ growth. In fact, extensive use of the incumbent technology is a strong catalyst for spurring business growth. Food start-ups in order to get ‘foodtechhed’ must willingly learn to adopt it. So how does a food business wanting to start, goes about finding the convenient and right technological process and online platform? How can it unite with a hyperlocal business which can help it have a global presence?

As they say- “The technology you use impresses no one. The experience you create with it is everything.” Holding this adage to be true, we can help your standstill business ideas go online and find the right runway to provide them wings of mettle to fly and soar high. With the ease and convenience our software brings for start-up food businesses, the journey would surely be enthralling and benefitting one so much so that the businesses wouldn’t want to deboard from their business class cabins. Join us and come on board to experience the mesmerising journey that awaits us.